They have three modes and I used all, depending on the user. With Team Viewer, I am able to help my family by remotely viewing their computers. It is hard enough to get Microsoft to call our company back when we use paid for Premium Support packages, let alone them calling an individual user. Microsoft will NEVER call you personally about a problem with your machine. Your phone call WAS NOT a legitimate purpose! As others have stated, it is a SCAM, you may already have a virus (scan for it with multiple tools - your Antivirus also, MalwareBytes, and other "instant" antivirus scanners. I have used TeamViewer for years - don't let this experience keep you from using Team Viewer for legitimate purposes.
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